work tips

How To Create A Positive And Highly Engaged Workplace Culture

Why your EVP is more than just perks and office parties

For many organisations ‘company culture’ is a buzzword, or something promoted by the HR department. Now, according to a 2015 report by Deloitte, it is one of the most common challenges in the world’s workforce, with only 13% of the global workforce identified as being ‘highly engaged’.

Creating an engaged, effective and positive company culture can be challenging, and involves more than just installing a table tennis table, or providing a drinks cart on Friday afternoons or even mirroring the culture and environment of your closest competitor.

Workplace culture incorporates tangible and intangible elements including shared vision and values, teamwork and collaboration, communication and interaction including professional and social.

So, how can you ‘create’ a productive and engaged workplace culture?

Defining your employee value proposition (EVP) examines and documents the key benefits an employee can expect when they work for your organisation. The benefits include attracting higher quality candidates who are likely to perform better and stay longer as their needs are being met and the values are aligned.  

 Here are four simple steps to begin creating your EVP:

1. Listen

This can include surveys, personal conversations or group discussions with the team to understand their needs, expectations, and any areas for improvement. What personal goals, values or aspirations are being met (or not) by the organisation?

2. Reflect

Review and assess the feedback from your team to evaluate how effectively the organisation is meeting their needs. How could the company improve their performance to meet the needs of a changing workforce? What motivates and inspires people to do their best work?

3. Prepare

Your EVP should be a short and succinct statement that incorporates the organisational mission, vision and values. It must clearly articulate the workplace culture and the likely benefits an employee receive. Focus on your organisations competitive points of difference, rather than mimicking the universal claims of every other organisation.

4. Communicate

Publish your EVP in current employee communication and all recruitment and marketing material. This will reinforce the workplace culture to your current team, and ensure your recruitment efforts attract the right candidates, including passive job seekers.

Great company culture is the sum of all the small parts of your organisation, and is important to team engagement, productivity and performance. PKL Recruitment specialises in business support and call centre recruitment for temporary, casual and permanent positions. We can help you succeed in finding the right candidate for your organisation. Visit for more information on how you can create a successful culture through effective recruitment.

About the Author – Rachel Stefanovski
Rachel Stefanovski is the General Manager of PKL Recruitment, leading the NSW and VIC state offices. Rachel takes great satisfaction in setting a strong and motivated team culture through engaging with intelligent and driven recruitment consultants. Contact Rachel directly via LinkedIn or


A Temporary Hire With Lasting Success

5 good reasons why a temporary hire may be the right decision for your business.

Temporary staff are assisting businesses from every sector to facilitate growth initiatives allowing businesses to flexibly increase their headcount to meet project and seasonal employment demands.

With the holiday season just around the corner, you may require additional support to maintain momentum in your business as you approach the summer months. A temp may just be the solution your business needs.

There are five compelling reasons why you should consider appointing temporary staff:

1. Adaptability

School holidays, major events, and festive season plans can be challenging. You need to ensure your business and customer needs are met while allowing your team the flexibility to attend to family commitments and social events. Temp staff allows your business to continue operating and ensure your staff get the breaks they need.

2. Say "Yes!"

Winning a new project is an exciting time for any business, however also places additional strain and workload on the existing team. Temp staff can be a great solution, allowing your key personnel to focus on the new account and core business with the support of a skilled temp team. 

3. Timing

Recruiting a new permanent employee is a big decision and may take several weeks to identify, appoint and train a new recruit. Appointing a temp means you can have an appropriately qualified and skilled employee on board the same day. A professional recruiter can assist you in defining your needs and sourcing the right talent, so you can focus on your business.

4. Flexibility

Maintaining a fluid and flexible temp roster means you can scale up or down depending on your business needs. A business with a flexible roster of temps is ready for any situation and can quickly cover unplanned absences.

5. Think of the Future

Hiring temps is a great way to maintain high visibility on emerging talent. Companies that have a flexible approach to recruiting temp staff benefit by being able to review individual performance without having to make a permanent hiring decision. When high potential talent is recognised, the employer can extend the appointment as required.

Whether it’s for urgent, seasonal or project-based needs, consider a temporary hire from a trusted recruitment agency – it can be a great move for long-term success.

PKL Recruitment specialises in recruitment solutions for temporary, contract and permanent roles in business support and call centres across a variety of industries. For more information on finding quality temporary staff, please visit

About the Author – Shannon Lippert

As PKL Recruitment’s New South Wales Branch Manager, Shannon is responsible for both the Temporary and Permanent Divisions. Since joining the PKL Recruitment team in 2013, Shannon has always lead from the front, guiding and growing the Sydney PKL Recruitment Branch to one of the most successful recruitment teams in Sydney. Contact Shannon directly on or on LinkedIn.



How To Achieve A Pay Increase By Demonstrating Your Value

  • Are you beating your targets and exceeding your manager’s expectations?
  • Do you go above and beyond your responsibilities and contribute substantial additional value to the company?

Do you know how to effectively communicate your value to confidently discuss a pay increase with your manager? 

Discussing your value and potential for a pay increase or promotion is a natural step in any career path. As you build your skills and continue to work hard to reach and exceed your performance targets, it may be the perfect time to consider the value you bring to the company and how you can effectively communicate this to ask for pay increase. 

Just because you are doing your job does not mean that you are entitled to a pay increase. It is important to highlight the additional contributions you are making to the organisation and take time to think of your request from a manager’s perspective. What will they need to know to make a considered decision? 

So how can you leverage your accomplishments and value and request a pay increase? 

Here are our top 4 tips on how to prepare for the discussion and communicate your value:

1. Research market rates and industry averages

  • Conduct thorough research into the average salary for your position based on your experience level, skills and position description. This will assist you in having an approximate target figure that you would like to work towards. It is important to also consider the business size, current and future growth potential when researching market rates.
  • Familiarise yourself with the company procedures. Identify the best person to speak to and the expected achievements and length of service expected prior to the discussion. 

2. Demonstrate your contributions and value

  • Develop a list of the goals you have achieved and/or exceeded for the company. This should include how you have effectively contributed to the business goals, key performance targets, projects you have completed or any additional responsibilities such as supervisory role.
  • Ensure your goals are measurable and quantifiable. Consider presenting them in a report with graphs and figures to assist your manager in understanding your contribution to the company. Highlight the areas that you excel and also the areas that you know you need to work on. 
  • Prepare a list of new performance targets and goals to demonstrate your dedication to growth and development, as well as your focus on entire business performance. 

3. Time your request

  • Email the appropriate manager in advance to schedule a meeting regarding a salary and performance discussion. Remain professional throughout the discussion and focus on the fact base, rather than emotions. To be successful you should be willing to negotiate.

4. Stay positive after the meeting

  • Regardless of the outcome, remain positive and thank your manager for their time. If the result of the discussion was not what you expected, do not be discouraged. Ask your manager what specific areas you need to develop to prepare yourself for future salary discussions. This demonstrates your focus, attitude and dedication. 

Approaching the discussion with an open mind and a focus on demonstrating your value and accomplishments will put you in the best position to achieve your desired outcome. 

PKL Recruitment specialises in permanent, temporary and call centre recruitment for business administration and office support positions. Visit to start your search today.

About the Author
Phoebe Lane is the Founder and Managing Director of PKL Recruitment. Phoebe founded PKL Recruitment in 1995 with a vision of creating meaningful differences to the lives of candidates and clients. PKL Recruitment is focused on producing high quality placements that benefit both the candidate and the client. Contact Phoebe today via LinkedIn or

The Top 3 Benefits Of Temporary Employment

Finding your feet in the current job market can be challenging, however temporary work can provide immediate employment and provide opportunities for the future. Here are three reasons how a temporary role can help build your career and provide great growth opportunities.

1. Flexibility   

One of the most attractive benefits of temping is flexibility. Being able to choose your work hours based on personal preferences means you can maximise your income earning potential while enjoying the benefits of more personal time. You can use your free time to relax, exercise or ramp up your job search. Either way, you are getting the best of both worlds.

2. Experience

Another benefit of being a temporary employee is the opportunity to gain valuable new experiences. Temporary roles have greater flexibility than permanent roles and the opportunity to use and acquire ‘transferable skills’ is generally greater. Temps often have the opportunity to work across different industries, acquire new skills and add new experiences to their resume. 

3. Networking

Finding the right role in the future is as much about who you know as what you know. Developing a broad network across industries, companies and levels of management is one of the most effective ways to build your personal brand. Temping is a great way to quickly establish or build your network. This is especially true for candidates who have just arrived form overseas or moved interstate.

Knowing how to network is a critical skill for any employee and being a temp allows the freedom to move from company to company or across departments whilst making valuable connections. 

Temporary jobs can be a huge career boost providing you make the most of the opportunity. The potential for growth and professional visibility is huge. It is also an excellent entry point into the workforce for people just starting their career. 

If you are interested in exploring this career opportunity to benefit your future prospects, see or contact our Sydney agency on (02) 9232 4980 or our Melbourne agency on (03) 9608 0333.

How To Prepare For Your Performance Review

Performance reviews are an essential part of career growth and development. Prior preparation is the best way for you to get the most benefit from your performance review, and ensure you put your best foot forward, towards a successful future. The following are three easy steps you can take to properly prepare for your review.


1. Create a foundation

Start by going back to the basics of what the role responsibilities and performance requirements as detailed in the Position Description (PD). Using that information as a foundation, create a list of all your responsibilities, achievements, strengths and weaknesses. By reviewing your own performance and being straightforward about your strengths and growth opportunities, you will earn the respect of your manager and as a bonus feel more composed during the performance review.


2. Prepare for growth

It is important to understand that you will receive both positive feedback and constructive criticisms on areas for growth. How you handle both can have profound impacts on your career development. Especially when your manager has highlighted some areas for improvement, it is important to engage positively and seek assistance on how you may be able to improve your performance to meet the job requirements. The most important thing to do is to listen carefully to the feedback and if there are any uncertain areas, ask your manager for some examples to help you understand how you can improve. The more readily you can receive and respond positively to constructive criticism, the faster you can progress your career.


3. Plan for the future

Ultimately a performance review is to help you improve your skills and develop your expertise so that you can advance your career through improved performance and contribution to the company. Be prepared to talk to your manager about what can be improved and be honest about your current skill set. This is a great opportunity to set shared goals and expectations with your employer so you both have a clear picture of the year ahead. 

Think about how you can increase the value of your contribution to the company such as improved work processes, attracting new clients, new training and development opportunities that will help you and the company achieve their goals.

Overall, a performance review is a great learning experience about your capabilities and how you can improve and grow your career for the future.

Perfect The Balancing Act

How to get the most out of school holidays  

When it comes to planning for your children on school holidays, you can experience mixed emotions. You may be excited that you have the opportunity to spend more quality time with your children, or slightly anxious about organising activities while you are at work. 

School holidays can become challenging when you receive 4 weeks of annual leave per year, and there are 12 weeks of school holidays per year – between yourself and your partner, it is not enough.

Here are some of our best tips for our PKL Recruitment working parents on how to prepare for school holidays and perfect the balancing act: 

  • Plan ahead – consider your children’s interests and start planning holiday day camps or clubs. These are a great way to keep the kids entertained while you are at work 
  • Ask for help – grandparents, family members and even neighbours and friends are often delighted to help out and spend quality time with your children, even if it is 1 or 2 days per week 
  • Take a day off or seek flexible work arrangements – if you are unable to take the entire holiday period off, schedule annual leave days during school holidays, or work from home if possible, so you can relax with your children and ensure that they get to spend some time with you.

There are many more options out there to help working parents perfect their balancing act when it comes to school holidays. We would love to hear what our readers do during school holidays with their children! 

PKL Recruitment specialises in permanent and temporary recruitment for business administration and office support positions across a wide variety of industries. We can help you find a job flexible enough to suit your family and career aspirations.