career tips

The Recruiter

Many have negative misconceptions when they hear the word ‘recruiter.’ Whilst you may think we are only out to serve ourselves, there’s more than meets the eye in our industry.

What does a recruiter do exactly?

We do more than just read through hundred’s of CV’s and shortlist candidates. Our work requires us to build relationships everyday, not just with our clients and candidates but with our peers in recruitment too. As recruiters, we make it our business to stay informed with current changes and challenges our industry is faced with. The recruitment industry changes so rapidly. That’s why it’s important for our business to stay original, be an industry leader and create a culture of innovation.

What’s the benefit of using a recruitment agency?

A recruitment agency will take the time to publish job ads and videos to entice talent to apply for the role and contact candidates through our existing networks and database. We review CV’s and shortlist candidates that match the skills and requirements of the role. Conduct in depth interviews and select candidates based on your needs and most importantly candidates who fit the culture of your company. Skills are obviously key but a culture fit is harder to find – that is why a face - to face interview is essential. We also make sure candidates are suitable for the role through skill testing along with complete and thorough reference checks.

After all, it’s our job to make sure you get the right candidates and save you the stress, time and therefore money!

 

About the Author – Lucy Millett

Lucy started with PKL Recruitment in 2015 as a temporary business support consultant. Her previous profession as a primary school teacher results in a genuine empathetic nature, changing the stigma of ‘recruiters’ in the recruitment industry. Now in 2017, Lucy’s client and candidate network are at its strongest, she is now a senior consultant with an exciting career ahead of her.

Contact Lucy directly on lucy.millett@pkl.com.au or on LinkedIn

The Resume

If you just started looking for work again or new to the workforce, you’ll know how important it is to have a resume. These pieces of paper hold everything about your professional experiences. A resume is a summary of your skills and experiences that include; Academic achievements, professional experiences and other industry related information. Don’t worry if you have never worked before! You can include any internships and voluntary work to your resume too! So let’s begin…

So what should I write?

Good question! When writing your resume, it’s important to think about the industry or job you’re applying for! Think about the skills and experiences that are required and highlight these skills in your CV. But, don’t worry if you don’t match every skill in the job description, focus on what you can contribute.

Is it okay to follow a template?

Absolutely! Unless you’re super creative and want to design your own CV from scratch, you can find great resume templates on word or google. Just make sure your resume is in word format, many recruiters require this to be able to forward your CV to potential employers.

What are your thoughts on CV designs?

Keep it simple, it’s much easier to read and go through resumes with a simple (readable) font and layout. We go through hundreds of CV’s and the ones that stand out are the ones that look simple, professional and to the point. No fancy graphics, unless you are going for a design role, of course!

Is a cover letter important?

Not for every role. Cover letters can be important for reception, EA and PA roles, these jobs may require good typing and writing skills and a cover letter is the perfect place to highlight these professional writing skills. You could take the time to type up a professional email with an attached resume to your consultant.

One last thing!

Remember to add your work experiences in chronological order. That means the newest job first to the oldest job last. For example, if your last job was in 2017 it should be the first job we see in the work experience section of your resume. And, if your oldest job was in 2012, that should be the last thing we see. It’s amazing how often we see resumes with dates the other way around. The problem with this is employers may not go through every page of your CV, This means that they could only get to see your very first role. You want to be able to give yourself every chance of success, especially if your CV is one of many!

About The Author – Lauren Stuckey

Lauren Stuckey, Senior Recruitment Consultant, has been with PKL Recruitment since 2009 and currently managing a temporary desk. Having had two maternity breaks between 2013-2015, she would be happy to discuss how PKL Recruitment have worked to build a flexible working relationship to support her successful work and home life. Contact Lauren directly at lauren.stuckey@pkl.com.au or on LinkedIn.

Laser Focus Your Attention

Multitasking is very much ingrained in our lives thanks to technology, social media and the internet. We are constantly distracted and expected to move quickly from one task to the next and back again. You may think you are great at multitasking but something always has to give and inevitably you end up giving attention to one task more than the other.

Business Support and Sales Recruitment is often reactive and as a team here at PKL Recruitment we make a conscious effort to ensure we still exercise laser focus on a daily basis. So how do you improve your laser focus technique?

We asked Sophie Robertson from Younique Coaching for her thoughts on this -

“Laser focus is about applying focus to the things that matter. Have you noticed how some people seem to get a lot more done even though everyone has the same 168 hours per week? They do not have more time. However they do the things that will make the most difference.”

“Brian Tracy talks about this in his book “Eat that frog”, which is about doing the hardest things first in a day, so they get done. Sometimes when we procrastinate, we do the easy non - important things to avoid eating the frog.”

“In recruitment, many recruiters find doing Business Development  the hardest, but often it is also the most important to keep their pipelines full. So for them eating the frog means doing BD first. Whatever your job is, determine what must be done for success and ensure you do this every day and preferably first, so it never gets missed out.”

“When applying laser focus, it is important to be specific, so it is not enough to say “I will make BD calls”. It needs to be “I will make BD calls till I achieve 3 meetings”, then the purpose of the calls is clear, so it doesn’t become calling for callings sake. Laser focus is also about being pro-active and not reactive in your work day.”

Leave your devices alone: Checking your phone, social media and emails will only distract you! Don’t reply to emails or texts straight away, finish your current task, and check your devices at allocated intervals.

Plan your work: This may sound like an extra task, but by planning what you want to achieve. You are able to prioritise your work load and get the hardest task done first.

Set a timer: One of my first managers in Recruitment gave me this tip and it’s something I still use today. Set yourself some achievable start and stop times for each task. Use a timer, this will ensure you stay on track.

By focusing on one task at a time, you give each task or team member your full attention. This is called ‘Laser Focus.’ Having the satisfaction of completing tasks in this way leaves you feeling less stressed and you get more done, less is actually more in this case!

About the Author – Rachel Stefanovski 
Rachel Stefanovski is the General Manager of PKL Recruitment, leading the NSW and VIC state offices. Rachel takes great satisfaction in setting a strong and motivated team culture through engaging with intelligent and driven recruitment consultants. Contact Rachel directly via LinkedIn or rachel.stefanovski@pkl.com.au

Aim For Workplace Value

“Strive not for success. But rather to be of value” Albert Einstein

Being an integral part of your company is so important, as is achieving your goals. Success follows when you demonstrate value in your role. Value is the relevant worth or importance you can give to your work and others. You may have a specific skill that is unique to your role which is highly regarded in the team.

So why aim for Value?

The significance of value; value serves others as well as self; you are motivated to see others achieve as well as yourself. As a person of value, you aim for long-term growth for the organisation and enjoy being part of a team. You remain dedicated to being an asset to your workplace through your talents and strive for valuable contribution. Having the right attitude and being a team-player are attributes that leaders look for in prospective candidates. Knowing you have the right attitude to fit into new work environments easily by being a team player as well as striving for long-term growth in your career.

Pursue a profession that suits your gifts, before chasing recognition or wealth. In the long run, you’ll enjoy being at work and achieve success by default… Because you love what you do!

If you’re not currently in a role or seeking a career that suits your talents, get in contact with us today!

About The Author – Justin Culhane

In 2015, Justin joined PKL Recruitment as the Melbourne Team Leader for Business Support. Justin is dedicated to building a strong and collaborative team environment that achieves targets and is passionate about recruitment and the PKL Recruitment brand. His is experienced in sales and business development and thrives on managing a motivated, intelligent and engaged team. Contact Justin directly on justin.culhane@pkl.com.au or on LinkedIn.  

Celebrating Women Around The World

“The most notable fact our culture imprints on women is the sense of our limits.  The most important thing one woman can do for another is to illuminate and expand her sense of actual possibilities” – Adrienne Rich

On the 8th of March, 1908 15,000 women gathered in New York to march for women’s working rights, previously known as International Working Women’s Day. Today we call this day International Women’s Day. Nearly 110 years has passed since this march for women’s rights. As women we have came along way, but we still have a long way to go!

“Despite aspirations for more women in senior leadership roles, progress over the last 10 years has been slow. While in 2011-12 women represented close to half of the labour force as a whole (46%), and 45% of Professionals, women remain under-represented at senior levels within both the private and public sector.” – Australian Bureau of Statisics

Flexibility, when it comes to decision making and clear communication are just some reasons why women excel in leadership roles. Female leaders are renowned for being able to break down barriers through empathy and understanding; inspiring change within their teams they make great role models and positive influencers, especially in female dominated industries.

Running a company is a function of leadership, not simply gender. My goal has always been to create an inclusive and diverse workplace that exceeds expectations through creative recruitment solutions.  I have endeavored to lead by example, be a role model and believe in people. A role model? I lead by my ethics, values and pride. I was 25 years old when I started PKL Recruitment and I will never forget when I went to my bank manager to discuss my business plan.  He told me I was dreaming, 75% of small businesses went broke in their first year. PKL is still going strong 21 years later!  

Don’t be afraid to go outside your boundaries, failure is success in my eyes. Believe in yourself, your capabilities and your worth. Share your experiences and support other women through encouragement, mentoring and camaraderie. Anything is possible you just have to find a way to make it work. 

Seven years into running my business, I added a logistical challenge and moved 500kms from my head office when I married my husband who is a farmer. As a distant MD and mother of two young children the business continued to flourish as a result of collaboration and empowering my then, all female management team to step up and let them take the lead. 

Celebrating International Women’s Day and progress towards gender parity acknowledges the significant impact women make in business and our community.  We each have an important role to play in inspiring change amongst our peers and encouraging the younger generations to do the same. 

 

How are you supporting women in your community?

Sources: https://www.internationalwomensday.com https://unwomen.org.au 

 

About the Author – Phoebe Lane
Phoebe Lane is the Founder and Managing Director of PKL Recruitment. Phoebe founded PKL Recruitment in 1995 with a vision of creating meaningful differences to the lives of candidates and clients. PKL Recruitment is focused on producing high quality placements that benefit both the candidate and the client. Contact Phoebe today via LinkedIn or phoebe@pkl.com.au.

Top 3 Tips For Interview Preparation

Once you have been selected for an interview, it can be an exciting and challenging time. It means you have passed the first stage of the recruitment process with a successful CV and cover letter.

Many candidates experience nerves throughout the interview process and there are a few quick tips you can apply to calm the butterflies in your stomach.

1. Research the company

Reviewing the company website and reading company information will help ensure you are properly prepared to answer questions and will also provide a framework for your own questions to the interviewer.

The most credible way to demonstrate your knowledge about a company is to ask meaningful questions about their current business, future goals and business objectives. A quick review of the media section on the company website or LinkedIn page will reveal the organisation’s current priorities.

2. Dress professionally for the role

You only get one chance to make the best impression in your interview. By dressing professionally no matter the cultural norm, you already have the advantage over other candidates. By wearing corporate attire, your interviewer will appreciate the level of pride you take in your appearance. Most companies adhere to specific dress codes, be mindful of this, as your interviewer will be taking this into consideration when hiring new staff.

3. Prepare and practice potential interview questions

There are a number of questions you are likely to be asked in every interview, such as:

  • Why did you apply for this role?
  • What do you know about our company?
  • What experience do you have in our industry?
  • What are your strengths and weaknesses?

Although it is important to prepare for these questions, many interviewers will ask behavioural style questions to help them understand you better as a person and observe how you perform under pressure or in different circumstances.

It pays to write a longer list of predictable and less predictable questions you may be asked. Be prepared to give prompt and articulate responses to questions such as:

  • What motivates you?
  • How do you spend your spare time?
  • What is the scariest thing you have ever done?
  • What is your biggest regret?

These questions are designed to side-step the ‘canned responses’ and encourage candidates to speak ‘off-the-cuff’ on a subject that is not directly related to the role. It may seem challenging but it is an increasingly common way for an interviewer to determine which candidates might be the right fit for their team culture.

In summary, research the company, dress professionally for the role, and prepare and practice interviewer questions.

Good luck in your interviews!

About The Author – Shannon Lippert

As PKL Recruitment’s New South Wales Branch Manager, Shannon is responsible for both the Temporary and Permanent Divisions. Since joining the PKL Recruitment team in 2013, Shannon has always lead from the front, guiding and growing the Sydney PKL Recruitment Branch to be one of the most successful recruitment teams in Sydney. Contact Shannon directly on shannon.lippert@pkl.com.au or on LinkedIn.

About PKL Recruitment

PKL Recruitment strives on assisting candidates to succeed in their chosen career. PKL Recruitment specialises in business support and call centre recruitment for part time, temporary or permanent roles. Visit our website for more information on how we can assist you with your interview preparation.

Love It Or Leave It

Do you really love what you do?

Do you wake up on a Monday morning excited for the work week ahead and ready for new opportunities?

Is your job challenging and rewarding?

If you answered yes, that’s great! You are part of the small percentage of people who love what they do. These people have found the perfect role that satisfies their professional, financial and personal aspirations.

If you answered no, your journey starts now. The start of the year is the perfect time to reflect on your current job and what you need to love your job. This may be a career change.

We spend most of our time at work, so it’s worth investing the time to determine what your ‘perfect’ jobs looks like and plan strategies on how you are going to get there. The first step in finding your perfect job is describing what you love. Prepare a list of your natural abilities and interests and reflect on why you actually enjoy these activities as this will help you identify potential new careers.

It is important to remember that your opportunities are endless. In a modern and digital economy, there are limitless opportunities for training and development if you need to enhance your skills to reach your goals. Enrol in courses or apply for internship positions to gain experience and an understanding of a new industry.

Once you have determined your skills and interests, it’s time to match these to new opportunities. If you are interested in people and are good at communicating with others, then maybe office administration or support is a great stepping-stone into a new career.

Before you start applying for roles that may just be your ‘perfect’ job, speak with experienced recruiters, such as PKL Recruitment, who specialise in the industry you are considering. They will provide you with industry information, advice on key skills and attributes and identify any available roles.

The next step is the job application process involves working with your recruiter to customise your resume for potential employers, preparing and attending interviews and starting in your new job. For more advice on the job application process, visit our blog.

About The Author – Justin Culhane

In 2015, Justin joined PKL Recruitment as the Melbourne Team Leader for Business Support. Justin is dedicated to building a strong and collaborative team environment that achieves targets and is passionate about recruitment and the PKL Recruitment brand. His is experienced in sales and business development and thrives on managing a motivated, intelligent and engaged team. Contact Justin directly on justin.culhane@pkl.com.au or on LinkedIn.  

Is The First Impression Breakable?

Do you want to make a strong first impression to help you land your dream job?

Did you know that it only takes seven seconds to make a first impression! 

This may sound tough but it’s true. Like it or not, over the years we have been conditioned to unconsciously judge others. This is why when you are meeting for a face-to-face interview with a recruiter or potential employer you should be adequately prepared to take advantage of those seven seconds and position yourself for success and secure a role. 

Before attending an interview with a recruiter to discuss future job opportunities, it is important to consider the following:

1. What you wear

Always dress in professional business attire. This gives us the confidence that you will present appropriately when meeting future employers. 

2. The language you use

Think about what you’re going to say before you say it. Using inappropriate language, speaking negatively about a previous employer or over-sharing personal information does not generally give the right impression. It is great that you may feel comfortable with your interviewer but remember to always stay professional. 

3. What you bring

Bringing a notebook, a copy of your resume or a list of questions shows great initiative and is appreciated by all our recruiters. However, bringing a coffee, a phone charger or placing your phone on the table even if it is on silent is not appropriate and may risk your chances at interview success.

4. What you do

  1. Ensuring that you are arrive 5-10 minutes early or on time is vital! Giving a firm handshake and making eye contact is also important when making a first impression. Arriving late with no apology or explanation, not standing up to shake your interviewers hand and not making eye contact do not give a confident or professional first impression.

Making the right first impression is your opportunity to give yourself the best possible chance at being considered and selected for a position. It is important to remember that recruiters will meet with a number of candidates each week. We always find it refreshing to meet candidates who are on time, prepared, well groomed and communicate well.
By taking these tips into consideration when meeting with a recruiter you will not only present yourself as confident and professional, you will give yourself a real advantage when making a first impression.

PKL Recruitment specialises in permanent, contract and temporary business and office support/administration and call centre roles. 

About the Author
Sandra is a Candidate Manager based in our Sydney office. Sandra is focused on working with talented individuals and placing them into their ideal role. Sandra matches people to roles that will help them develop their skills, grow their career and thrive.

If you’re considering a career change and would like to explore your opportunities, contact Sandra today via LinkedIn or Sandra.Dimech@pkl.com.au.

Time For A Performance Review?

Top tips on performance reviews for career growth and development

Conducting your own personal performance review prior to arranging a meeting with your manager allows you to effectively map out your achievements as well as analyse the areas for improvement. Identifying where you have added value helps your manager see the contribution you have made to the business and assists them in developing appropriate rewards, training and development opportunities.

To assist you in maximising your future growth and development opportunities, here are our top tips on how to conduct a personal performance review:

  • List your achievements – review your personal highlights over the specific time period, including examples where you have exceeded targets, met your key performance indicators and where you have performed above expectations. Remember these must be achievements – not just examples of you doing your job. They should be areas where you have added extra value to the organisation through expanding your role and contribution.
  • Areas for improvement – Prepare a personal SWOT analysis. Assess your strengths, weakness and the areas you see as opportunities for growth. Create personal challenges and targets so that when it is time for your next performance review, you have worked on your weakness and developed your strengths even further.
  • What’s your value? – Analyse how you contribute to your team and the effect you have on others. Teamwork is a key trait of leadership. Do you have a positive influence on your colleagues that creates a productive and engaged environment that leads to results?

Once you have completed your personal performance review, have the confidence to arrange a meeting with your manager to discuss your review, and collaboratively set career targets and performance milestones.

Challenge yourself to progress - is it time for a performance review?

About The Author – Shannon Lippert

As PKL Recruitment’s New South Wales Branch Manager, Shannon is responsible for both the Temporary and Permanent Divisions. Since joining the PKL Recruitment team in 2013, Shannon has always lead from the front, guiding and growing the Sydney PKL Recruitment Branch to be one of the most successful recruitment teams in Sydney. Contact Shannon directly on shannon.lippert@pkl.com.au or on LinkedIn.

How To Create A Positive And Highly Engaged Workplace Culture

Why your EVP is more than just perks and office parties

For many organisations ‘company culture’ is a buzzword, or something promoted by the HR department. Now, according to a 2015 report by Deloitte, it is one of the most common challenges in the world’s workforce, with only 13% of the global workforce identified as being ‘highly engaged’.

Creating an engaged, effective and positive company culture can be challenging, and involves more than just installing a table tennis table, or providing a drinks cart on Friday afternoons or even mirroring the culture and environment of your closest competitor.

Workplace culture incorporates tangible and intangible elements including shared vision and values, teamwork and collaboration, communication and interaction including professional and social.

So, how can you ‘create’ a productive and engaged workplace culture?

Defining your employee value proposition (EVP) examines and documents the key benefits an employee can expect when they work for your organisation. The benefits include attracting higher quality candidates who are likely to perform better and stay longer as their needs are being met and the values are aligned.  

 Here are four simple steps to begin creating your EVP:

1. Listen

This can include surveys, personal conversations or group discussions with the team to understand their needs, expectations, and any areas for improvement. What personal goals, values or aspirations are being met (or not) by the organisation?

2. Reflect

Review and assess the feedback from your team to evaluate how effectively the organisation is meeting their needs. How could the company improve their performance to meet the needs of a changing workforce? What motivates and inspires people to do their best work?

3. Prepare

Your EVP should be a short and succinct statement that incorporates the organisational mission, vision and values. It must clearly articulate the workplace culture and the likely benefits an employee receive. Focus on your organisations competitive points of difference, rather than mimicking the universal claims of every other organisation.

4. Communicate

Publish your EVP in current employee communication and all recruitment and marketing material. This will reinforce the workplace culture to your current team, and ensure your recruitment efforts attract the right candidates, including passive job seekers.

Great company culture is the sum of all the small parts of your organisation, and is important to team engagement, productivity and performance. PKL Recruitment specialises in business support and call centre recruitment for temporary, casual and permanent positions. We can help you succeed in finding the right candidate for your organisation. Visit http://pkl.com.au/find-staff for more information on how you can create a successful culture through effective recruitment.

About the Author – Rachel Stefanovski
Rachel Stefanovski is the General Manager of PKL Recruitment, leading the NSW and VIC state offices. Rachel takes great satisfaction in setting a strong and motivated team culture through engaging with intelligent and driven recruitment consultants. Contact Rachel directly via LinkedIn or rachel.stefanovski@pkl.com.au.