3 Lessons I Learned From Managing Millennials

We have all heard XY and Z about working with millennials. We know the basics; they are tech-savvy, crave promotions ASAP and want to make a difference in their company. There is no denying that this generation proposes unique characteristics in the workplace but we're going beyond that. Managing millennials requires a different strategy, mindset and let’s face it: a whole new managing field. Here, three takeaways I have learned from managing Generation Y.

1.   Money isn't all it takes to make millennials happy.

The most noticeable difference in managing millennials is they are not driven by the same motivators that previous generations were driven by. Millennials value an innovative and inspiring work environment over monetary motivations. Harbouring an encouraging team environment year-round is far more valuable than an incentive bonus.

To keep our employees satisfied and motivated we maintain an engaging and open work environment. From monthly team activities to free breakfast every morning. It doesn’t have to be a grand event to create a teamwork culture, little details like snacks on Fridays or interactive team meetings really do make the difference for millennials. The key here is to maintain and truly embed this type of work environment in your everyday culture.

2.   The pros and cons of technology.

While millennials require particular managing tactics, I have learned heaps from them. Millennials speak the language of technology, which can be a distraction at work, so it is important to establish boundaries as a manager. While their tech-savvy ways tend to have them checking their phones more often than the previous generation, I can't ignore the benefits.

Technology and social media are a meaningful part of our business being in recruitment. We connect with people and nowadays that does mean building connections online. Millennials have a natural tact to network digitally and use it to their advantage.

3.   They have chameleon-like adaptability.

This generations ability to adapt to changes and go with the flow is one of the most surprising aspects I have found about managing millennials. They are more than comfortable and used to embracing change. No matter the size or weight of the change, millennials are able to quickly adapt and will always be on board.

Now what?

If I could give a manager one piece of advice on managing millennials I would advise providing clear directions and guidance regarding their role, project, position, etc. Millennials are very emotionally driven, creating an engaging environment for them to work in will make all the difference in productivity and office morale. Millennials are determined for success and tend to want it quickly, managing expectations by having clear communication is key. 

About The Author – Shannon Lippert

As PKL Recruitment’s New South Wales Branch Manager, Shannon is responsible for both the Temporary and Permanent Divisions. Since joining the PKL Recruitment team in 2013, Shannon has always lead from the front, guiding and growing the Sydney PKL Recruitment Branch to be one of the most successful recruitment teams in Sydney. Contact Shannon directly on shannon.lippert@pkl.com.au or on LinkedIn.

Less Turnover, More Talent

During the recruitment process we are all careful to hire only the best workers, so once we hire them, we hope to keep them long-term. With this in mind, managers must entice their employees to by giving them good reasons to stay. Today, it is known that managers are finding it much harder to retain talent. Employees lack the compassion to hold tenure with their companies, and instead seek a job that best suits their lifestyle or future aspirations. As a manager, an easy solution is as simple as trust building and having conversations around career goals. This is to ensure you are able to assist their career climb. If you don’t know how your employees wish to grow professionally, it’s very difficult to nurture and support their goals, and this is where retention can be an issue.

Effective employee retention is crucial for the long-term health and success of any business. It is believed some of the benefits for maintaining your best employees include:

  • Constant customer satisfaction when dealing with the same person each time;
  • Fulfilled co-workers;
  • Effective succession planning;
  • Heightened organisational knowledge and learning; and
  • Minimal time spent hiring and training new staff.

On the other side, failing to retain key employees creates greater turnover of talent. The impacts for not implementing retention strategies include:

  • Increased training time and investment;
  • Lost knowledge and experience;
  • The loss of loyal clients and customers;
  • Insecurity among workers; and

Managers must implement staff retention strategies to ensure talent isn’t lost and even more so, lost to your competitors. Sometimes it’s the most effective retention initiatives that involve minimal cost, which means they are easy to apply and at no harm to your business. Here are some quick tips and tricks managers can implement to retain their talent and minimise their turnover:

  1. Responsibility: Show your employees trust by giving them new responsibilities that allow them to grow.
  2. Respect: Employees appreciate when they are respected and appreciated, which creates an enduring work culture with positive memories they will never forget.
  3. Recognition and Reward: Having a rewards program should go beyond monetary compensation, and can simply be a public thank you to acknowledge hard work and efforts.  
  4. Flexibility: Flexible work arrangements allow staff to effectively maintain and balance their work and home lives.
  5. Relaxation: Be generous with time off and ensure sufficient rest time during busy periods.
     

About the Author – Rachel Stefanovski 

Rachel Stefanovski is the General Manager of PKL Recruitment, leading the NSW and VIC state offices. Rachel takes great satisfaction in setting a strong and motivated team culture through engaging with intelligent and driven recruitment consultants. Contact Rachel directly via LinkedIn or rachel.stefanovski@pkl.com.au.

The Career Countdown

3, 2, 1… Let’s make 2018 the most successful year yet!

The New Year is a bit like birthdays, it’s a time to reflect on where you started and how far you’ve come. What did 2017 bring you? Did you achieve everything you wanted to do? If not, that’s okay too… That’s what 2018 is for!

I’m going to share some tips with you on how to make this New Year your most successful year yet.

Let’s get that countdown started!

10. Map out your plans

The first step is to know what you want to achieve and how you’re going to achieve it. Write down what your perfect life would look like and the steps to make it happen.

9. Mix and Mingle

Networking is a great way to put yourself out there. Meeting new people outside of your social circle can be hard for most but you need to get out of your comfort zone. Networking is a fantastic tool that helps to broaden opportunities and opens your mindset to new possibilities.

8. It’s all about presence

Do you have a skill or passion that needs to be shared? Are you an expert in your industry? Share your career journey through a blog, social media posts, video blogs or webinar. Offer to mentor others and share your experiences. If you are newer in the industry or just starting off your career, get involved in a mentoring program where you can learn from your peers in the industry. Take advantage of leaders who are open to taking the time to help you grow and develop.

7. Early bird gets the worm

Get up and do the things that make you feel great first thing in the morning. No work allowed. This is a time for exercise, journal writing, reading, meditation, painting… Anything that will get you motivated and feeling fresh for the day ahead.

6. Stay fit

We all know about the benefits of staying fit and healthy. If you don’t like exercise, you should try to find something physical that you enjoy. Swimming, hiking, dancing, boxing… Add this into your everyday routine, in the end it won’t feel like much of an effort to keep it up. You’ll look and feel good too – and there is nothing better than a confidence boost!

5. Make it happen

Stay focused and don’t worry about what others will think or say. After all, this is your journey. Be aware of what’s going on around you, look, listen and see if opportunities arise. Then back yourself and grab them with both hands!  

4. Listen

To make opportunities happen for yourself, you have to be aware of your surroundings. Listen to what is happening around you. Your manager may be struggling to complete a project - this could be your time to shine by offering to help. Always be willing to take that extra five minutes to support the people around you, you never know where it could lead.

3. Deadline your goals

“A goal without a deadline is just a dream.” ~ Robert Herjavec

Most of us need a deadline to keep our goals on track. We all need something to strive for, so make sure you create a timeline. It’s important to make sure you set realistic targets; otherwise you’ll ultimately let yourself down in the process and be stressed trying to complete your goals.

2. Show Initiative

In your plans for success, one of the most important traits you can have is initiative. Initiative is the “ability to assess and initiate things independently.” Without asking what you can do for others take a step back, look at what’s needed and offer to do that task. This is also important for managing upwards, understand your manager’s needs and expectations. By doing this you’ll be prepared in advance and can anticipate any questions or tasks your manager may have. Wouldn’t it be nice to say, that you’ve completed the task before they’ve asked?

1. Reward yourself

Most importantly, make sure to reward yourself for all your efforts. Every time you reach a new goal, acknowledge it. Give yourself that well deserved pat on the back and reward yourself something. You can start with a small treat or gift at first and then progress to bigger rewards as you tick your goals off the list. This process will ensure you stay motivated, push you to keep going and ultimately achieve your goals!

I hope 2018 is your most rewarding and successful year yet!

HAPPY NEW YEAR!

About The Author – Lauren Stuckey

Lauren Stuckey, Senior Recruitment Consultant, has been with PKL Recruitment since 2009 and currently managing a temporary desk. Having had two maternity breaks between 2013-2015, she would be happy to discuss how PKL Recruitment have worked to build a flexible working relationship to support her successful work and home life. Contact Lauren directly at lauren.stuckey@pkl.com.au or on LinkedIn.

Silly Season Stress

Making the most of the festive season in the workplace

The holiday countdown has begun! And for most, this is the time when stress at home and in the workplace starts to mount… Between shopping for presents, planning catch ups, busy work schedules and work parties, it is not uncommon to feel overwhelmed during the Christmas season. Workers can encounter increased symptoms of perfectionism and social anxiety throughout this time of year. This means managers must remain on high alert and be conscious of their employees.

The term ‘stress less’ is much more easier said than done for most, especially in the workplace. Sometimes the festive season can increase stress on workers, due to ongoing demands to finish in time for the break. This is a good time for managers to introduce the conversation around a positive work/life balance.

It’s a good idea to implement beneficial levels of support during this time, particularly on a more social level. This could be checking in regularly to see how employees are going and thanking them for all their hard work throughout the year. When showing your appreciation and giving thanks don’t just send a generic email to everyone, but actually reach out face-to-face. Employees will appreciate the gesture and reward you through their work.  The ‘just get it done’ culture is not appropriate in the weeks leading up to Christmas. Extra support should be administrated, whether it’s cutting workloads or extending deadlines to the New Year. An alternative, is hiring additional temporary staff to take on extra work if deadlines cannot be altered.

Here are some tips and tricks for Managers to implement during the silly season:

  1. Communicate regularly with employees: adopt a “door always open” approach, remaining approachable to all employees at all times.
  2. Monitor workloads: regularly review workloads to ensure individuals aren’t handling excessive amounts of work on their own. If so, assign others to assist or if possible hire temps to take on some of the load.
  3. Don’t see stress as a weakness: stress shouldn’t be regarded as a downfall of your employees. Encourage open discussions with your team regarding pressure sources and take action if required.
  4. Be aware of change: no matter how big or how small, change always has an impact on employees. When change occurs, stress can follow. Ensure you are transparent about change with your employees and walk them through step-by-step.
  5. Share your plans: if appropriate, be open with your business strategy and share plans for the upcoming year. Let your team look forward to the New Year with you.
  6. And finally, but most importantly, encourage festive cheer! Be open to decorating the office, putting a tree up and a Secret Santa. This way your employees will look forward to the upcoming festivities but also enjoy the Christmas cheer around the office.

 

About The Author – Shannon Lippert

As PKL Recruitment’s New South Wales Branch Manager, Shannon is responsible for both the Temporary and Permanent Divisions. Since joining the PKL Recruitment team in 2013, Shannon has always lead from the front, guiding and growing the Sydney PKL Recruitment Branch to be one of the most successful recruitment teams in Sydney. Contact Shannon directly on shannon.lippert@pkl.com.au or on LinkedIn.

What Did You Do Last Summer?

Sun, parties, holidays… That’s summer to most people, what if you have career goals to achieve?

Do you want to have fun this summer without jeopardising your career aspirations? Well you can! The ‘party season’ is the prime opportunity to get out and join professional networking groups whilst having fun. A good place to start is to look outside of your professional circle, focus on hobbies that interest you. You will meet people that share similar interests, these people could become long term, professional contacts and friends.

Support a cause close to your heart, Volunteer at charities that will help to make a difference to others in need. Or attend charity events, you will not only feel great that you’re making a difference, but meet amazing people in the process.

Do it digital, online meet up platforms such as meetup.com bring the network to you! There are so many different groups to choose from, whether its language groups, art, culture or business groups, you can find it here. You can even create your own!

You can mix business with pleasure, I find as long as you’re armed with a plan of what you want to achieve in the holidays, then you’re on track to having your most productive and fun summer yet!

 

About the Author – Matthew James

Matthew James started his recruitment career in early 2016 at PKL Recruitment. Since then, with the training and support of both internal and external coaches he has built the confidence and skills to provide a personal service to his clients and candidates. Matthew prides himself on building relationships and embarking on a journey with his candidates to ensure a stress free and seamless process. Contact Matthew directly on matthew.james@pkl.com.au or on LinkedIn.

The Recruiter

Many have negative misconceptions when they hear the word ‘recruiter.’ Whilst you may think we are only out to serve ourselves, there’s more than meets the eye in our industry.

What does a recruiter do exactly?

We do more than just read through hundred’s of CV’s and shortlist candidates. Our work requires us to build relationships everyday, not just with our clients and candidates but with our peers in recruitment too. As recruiters, we make it our business to stay informed with current changes and challenges our industry is faced with. The recruitment industry changes so rapidly. That’s why it’s important for our business to stay original, be an industry leader and create a culture of innovation.

What’s the benefit of using a recruitment agency?

A recruitment agency will take the time to publish job ads and videos to entice talent to apply for the role and contact candidates through our existing networks and database. We review CV’s and shortlist candidates that match the skills and requirements of the role. Conduct in depth interviews and select candidates based on your needs and most importantly candidates who fit the culture of your company. Skills are obviously key but a culture fit is harder to find – that is why a face - to face interview is essential. We also make sure candidates are suitable for the role through skill testing along with complete and thorough reference checks.

After all, it’s our job to make sure you get the right candidates and save you the stress, time and therefore money!

 

About the Author – Lucy Millett

Lucy started with PKL Recruitment in 2015 as a temporary business support consultant. Her previous profession as a primary school teacher results in a genuine empathetic nature, changing the stigma of ‘recruiters’ in the recruitment industry. Now in 2017, Lucy’s client and candidate network are at its strongest, she is now a senior consultant with an exciting career ahead of her.

Contact Lucy directly on lucy.millett@pkl.com.au or on LinkedIn

Advice From An Executive Assistant

Executive Assistant, Natalie Stoneham shares her experiences and advice for those new or thinking of becoming an EA.

Get along and help each other! 

As an EA you work with many different people including other EA’s, whether they are in your business or one of your external stakeholder’s, these are the best connections you can have. So there’s no time for egos or competitiveness to come into play here.  There will be numerous times when you will need to change an appointment on behalf of your manager, find out the name or contact details, make a booking or diffusing a situation. You can achieve this by working closely with another EA with minimal interruptions to either of your managers.

Always think 2 steps ahead and be organised! 

Use the quiet times when your manager is out of town to make all your bookings and travel arrangements, stock up on supplies and general admin such as processing invoices and credit cards. That way when you have a busy day you are completely prepared and not flustered. This will allow you to have your manager’s day running as smooth as can be.

Be proactive!

Get to know and recognise the people in your business and your manager’s circle, it’s important to remember all of them by name. Understand the basics of the business, enough that will help you hold a conversation about current issues or prospects within the wider business. This way you will look professional and informed.

 

Top tips to remember

Stay calm and rational – You are the go to person to ensure everything runs as smoothly and seamlessly as possible.

Be friendly, polite and build relationships – From security at the front desk to the guy delivering catering, you never know when you will need a favour in those last minute situations. Always be willing to return the favour too. 

Get to know your area – On your way to work or when out at lunch pay attention to all the businesses around you. That way if your manager requires a last minute gift, booking or repair you know exactly where to recommend or run to. 

Confidentiality – Never repeat confidential information, even if you think that person knows the situation.  You need to be trustworthy and sometimes be a sounding board for your manager.  Don’t underestimate the importance of this responsibility.

Look the part – Even if it is a casual Friday, have a jacket, a pair of heels, a brush and make up in the drawer/ cupboard for those last minute important meetings where you need to look professional. 

 

About the Author –               

Executive Assistant, Natalie Stoneham has worked with PKL Recruitment for many years, during this time she has built a close working relationship with PKL. Natalie has been an Executive Assistant for 15 years, her experience as an EA, has lead her to work with many interesting people from all walks of life!

The Brand Concept

Social age strategies to know.

Whether you’re a new business owner, seasoned marketing professional or CEO we can all agree that you can never underestimate the power of your marketing and branding strategy! Branding is all about strategy and marketing is pure tact.

When building your brand, it’s good to know the importance of branding. Your brand builds loyal customers, clients and employees. It provides your business with a structure. It’s so much more than just colours and logo design; it’s about the values of what your business represents. This provides your potential customers and clients with a secure understanding of what your brand is about and with so many options out there you need to build trust through your branding.

If people believe they share values with a company, they will stay loyal to the brand.” – Howard Schultz

In addition to your branding is your marketing. Strategy (branding) and marketing (tactic) go hand in hand, marketing is everything from website, social media profiles, images and advertisements. All these elements should cohesively reflect the brand message. Some things to keep in mind when marketing your brand…

Does your marketing appeal to your brands target audience?

When it comes to your brands values, does this come across in your marketing?

Marketing allows you to promote your brand by engaging and reaching people online and in your community. The purpose of marketing is to stay at the fore front of your audience minds that will eventually lead to business and sales. Great marketing creates an emotional reaction and is the reason one trusts and believes in your business, this belief is the reason a client or customer then becomes an advocate.  Social media allows you to engage with your community, social media is your online community. Engage with your followers, share peer posts and follow people that relate to your business.

Your marketing and branding will take time; you won’t see the result over night, like most things if you plan, nurture and build your brand you will see your community grow in time!

 

About the Author –  Nicharla Malouf, Marketing Coordinator at PKL Recruitment. Nicharla has worked with PKL for nearly two years, initially starting as Office Manager. Her previous experiences in fashion, production and design lead her to her current career in marketing where she combines her creativity with a systematic approach when it comes to PKL marketing strategies. Contact Nicharla directly at nicharla.malouf@pkl.com.au or at LinkedIn.

The Resume

If you just started looking for work again or new to the workforce, you’ll know how important it is to have a resume. These pieces of paper hold everything about your professional experiences. A resume is a summary of your skills and experiences that include; Academic achievements, professional experiences and other industry related information. Don’t worry if you have never worked before! You can include any internships and voluntary work to your resume too! So let’s begin…

So what should I write?

Good question! When writing your resume, it’s important to think about the industry or job you’re applying for! Think about the skills and experiences that are required and highlight these skills in your CV. But, don’t worry if you don’t match every skill in the job description, focus on what you can contribute.

Is it okay to follow a template?

Absolutely! Unless you’re super creative and want to design your own CV from scratch, you can find great resume templates on word or google. Just make sure your resume is in word format, many recruiters require this to be able to forward your CV to potential employers.

What are your thoughts on CV designs?

Keep it simple, it’s much easier to read and go through resumes with a simple (readable) font and layout. We go through hundreds of CV’s and the ones that stand out are the ones that look simple, professional and to the point. No fancy graphics, unless you are going for a design role, of course!

Is a cover letter important?

Not for every role. Cover letters can be important for reception, EA and PA roles, these jobs may require good typing and writing skills and a cover letter is the perfect place to highlight these professional writing skills. You could take the time to type up a professional email with an attached resume to your consultant.

One last thing!

Remember to add your work experiences in chronological order. That means the newest job first to the oldest job last. For example, if your last job was in 2017 it should be the first job we see in the work experience section of your resume. And, if your oldest job was in 2012, that should be the last thing we see. It’s amazing how often we see resumes with dates the other way around. The problem with this is employers may not go through every page of your CV, This means that they could only get to see your very first role. You want to be able to give yourself every chance of success, especially if your CV is one of many!

About The Author – Lauren Stuckey

Lauren Stuckey, Senior Recruitment Consultant, has been with PKL Recruitment since 2009 and currently managing a temporary desk. Having had two maternity breaks between 2013-2015, she would be happy to discuss how PKL Recruitment have worked to build a flexible working relationship to support her successful work and home life. Contact Lauren directly at lauren.stuckey@pkl.com.au or on LinkedIn.

Appreciation Power

A little appreciation goes a long way!

The power of appreciation! It’s amazing what a ‘thank you’ can do. When you think about it we all like to be recognised for our hard work. Did you know that recognition can increase productivity, workplace culture, team morale and retention rates? Here are some reasons to celebrate employee achievements.

“A person who feels appreciated will always do more than what is expected.” ~ Author Unknown

A happy workplace = Healthy Culture

When everyone supports and challenges each other to achieve a common goal, this increases workplace culture and teamwork. Everyone needs to adopt a ‘we’re all in this together’ attitude.

Increased Productivity

Appreciation encourages others to go above and beyond what’s expected, simply because their colleague’s hard-work was acknowledged.

Recognition = Retention

Positive feedback increases retention rates; Statistics show many people choose recognition over monetary rewards. In an article by Psychology Today

88% found praise from managers very or extremely motivating”

Increase engagement. Reward dedication

Adding an incentive such as a rewards program will assist with engagement and quickly see who’s willing to go above and beyond to achieve desired targets. I find setting individual targets to be fair, you don’t want to make the goal too unobtainable.

 

Work harder + achieve targets + get rewarded = Results. Simple as that!

 

About The Author – Justin Culhane

In 2015, Justin joined PKL Recruitment as the Melbourne Team Leader for Business Support. Justin is dedicated to building a strong and collaborative team environment that achieves targets and is passionate about recruitment and the PKL Recruitment brand. His is experienced in sales and business development and thrives on managing a motivated, intelligent and engaged team. Contact Justin directly on justin.culhane@pkl.com.au or on LinkedIn.